Support & FAQ

The fastest way to reach us: email shopeasygo.support@gmail.com. A member of The Zacci Team — a real person, not an automated reply — answers within one business day. Including your ClickBank order number (it is on your receipt) helps us help you faster.

Frequently asked questions

How do I receive my books after I buy?

Immediately after your payment is confirmed by ClickBank, you are taken to a thank-you page with download links for all 3 books and both printables. ClickBank also emails you a receipt with your order details. There is nothing to wait for and nothing is shipped by mail — the program is 100% digital.

My download link doesn't work, or a PDF won't open.

Try opening the link in a different browser, and make sure you have a PDF reader (most phones and computers have one built in). If it still fails, email us at shopeasygo.support@gmail.com with your order number and we will send you fresh download links.

How do I read the books?

The books are standard PDFs — they open on phones, tablets, e-readers, and computers. The Checklist and the Sleep Tracker are designed to be printed, but you can also fill them in on a tablet or copy the tables into a notebook.

How does the 30-Day Money-Back Guarantee work?

If the program is not right for your family, contact us within 30 days of purchase at shopeasygo.support@gmail.com and we will arrange a full refund of your $129. Because ClickBank is the retailer, refunds are processed by ClickBank back to your original payment method; you can also contact ClickBank customer service directly with your order number. See the full Refund Policy.

Can I get advice about my baby's specific situation?

We can help with questions about the product (downloads, contents, billing), but we cannot give personal or medical advice. The program is general educational information about sleep routines. For your baby's specific situation, please talk to your pediatrician or another qualified health professional.

I'm an affiliate / creator. Who do I contact?

See our Affiliates page, and write to shopeasygo.support@gmail.com — review copies are available for established parenting creators.